On July 16, 2021 The New York Times published by article by Steve Lohr entitled "What Ever Happened to IBM's Watson?" from which I quote:
"The business side of Watson also shows signs of life. Now, Watson is a collection of software tools that companies use to build A.I.-based applications — ones that mainly streamline and automate basic tasks in areas like accounting, payments, technology operations, marketing and customer service. It is workhorse artificial intelligence, and that is true of most A.I. in business today.
"A core Watson capability is natural language processing — the same ability that helped power the “Jeopardy!” win. That technology powers IBM’s popular Watson Assistant, used by businesses to automate customer service inquiries.
"The company does not report financial results for Watson. But Mr. Thomas, who now leads worldwide sales for IBM, points to signs of success.
"It is early for A.I. in the corporate market, he said, the market opportunity will be huge and the key at this stage is to hasten adoption of the Watson software offerings.
"IBM says it has 40,000 Watson customers across 20 industries worldwide, more than double the number four years ago. Watson products and services are being used 140 million times a month, compared with a monthly rate of about 10 million two years ago, IBM says. Some of the big customers are in health, like Anthem, a large insurer, which uses Watson Assistant to automate customer inquiries...."
